Policy

If a tube comes back

Returns run on the retail partner's rails, under the policy shown on each listing at the time of purchase — start any return from their order page, not from this catalog.

Eye preparations are health products, so opened tubes are often handled differently from unopened boxes; the listing's return terms state the line, and what they say at your time of purchase is what applies.

A damaged or wrong delivery is also the partner's counter — photograph what arrived and open a claim on the order. It is the fastest route by far, and the only official one.

If a return was prompted by something misleading on this shelf — a price that had drifted, a description that oversold — tell the front desk too. The listing gets corrected for the next reader.