Policy

From shelf to door

Every box ships from the retail partner's warehouse, not from this catalog — carriers, speeds and shipping fees are all set at their checkout, and their thresholds for free delivery apply as posted there.

A single tube and a Home Kit travel the same way; mixing the cleanser, the powder and a three-pack into one order happens in the partner's cart like any other shopping trip.

Tracking lives on the partner's order page from the moment the label prints. If a parcel stalls, their support can see the van — the front desk here cannot, but can always point you to the right door.